Question 1

Who is WWAIT for?

Accepted Answer

WWAIT is made for adults who want to understand themselves better, deepen their self-knowledge, or feel better.

You don't need a diagnosis, a crisis, or even a particular problem. Curiosity is reason enough — about yourself, the way you think, your feelings, your relationships, your choices, your habits, or the situation you are in.

In other words, you don't have to believe you need therapy in order to use WWAIT.

It is enough that you want to get to know yourself a little more deeply.

Question 2

Do I need to have a problem?

Accepted Answer

No.

Nothing has to be going badly.

You can come to WWAIT with something specific in mind, or with no topic at all. The starting point might be a thought, a feeling, a relationship, a decision, work, a life situation, a goal, a pattern you keep repeating — or simply curiosity about yourself.

You also don't need to know what it is about yourself you want to understand.

Question 3

Is WWAIT suitable even when I'm feeling low or anxious?

Accepted Answer

Yes.

Anxiety, low mood or a difficult life situation don't in themselves prevent you from using WWAIT. If anything, they can be precisely the kind of experiences worth pausing over in WWAIT.

You can take your time to look at what you feel and think, what shapes how you are, what is happening in your life, and what connections begin to emerge between your experiences, your relationships and your patterns of acting. You don't need to have everything worded or understood in advance.

WWAIT does not diagnose depression or anxiety disorders, and it doesn't need to frame your experiences through diagnoses. At the centre are you and what begins to take shape in your own life and experience during the process.

WWAIT is not a healthcare service and does not replace the professional treatment you may need. If your situation becomes serious or your safety is at risk, WWAIT directs you to help from a person.

Question 4

What is WWAIT, really?

Accepted Answer

WWAIT is an ongoing AI process modelled on psychotherapy.

It isn't a series of separate questions and answers. The sessions form a longer process, in which earlier conversations and whatever has surfaced along the way can lay the ground for the sessions that follow.

WWAIT listens, considers, reflects, asks — and may also question what it hears.

What it is not there to do is tell you what you should think, feel, or do.

What stands at the centre is not WWAIT's answers but your own process.

Question 5

Why does WWAIT cost less than many similar AI services?

Accepted Answer

First of all, there doesn't seem to be a service directly comparable to WWAIT available, so straightforward price comparisons are hard to make.

Second, we want as many people as possible to have the chance to pause and explore themselves, their experiences and what shapes them over the long term. Price shouldn't become a barrier to starting or continuing the process.

Third, our pricing is a deliberate choice. We designed and built WWAIT's own process engine, memory structure and much of the service's logic ourselves. That means we aren't as dependent on expensive external licences or ready-made end-to-end solutions. With the core technology and process structure in our own hands, we can also keep ongoing running costs better under control.

Question 6

Is WWAIT an AI therapist or a chatbot?

Accepted Answer

No.

WWAIT is not trying to be an AI therapist, and it is not an ordinary chatbot handing out ready-made answers or advice.

What it aims to create is room for a long-running process — one in which your understanding of yourself can deepen and your ways of thinking, your feelings, your experiences and your actions can start to look different.

WWAIT may ask, consider, reflect back what it has heard, notice connections, and push back. What it will not do is solve your life for you or steer you towards a predetermined answer.

The aim is not momentary insight but change that lasts — in how you understand yourself, your experiences, and what you do.

WWAIT does not try to know you better than you know yourself. It tries to help you see more in yourself.

The process can be therapeutic and can support self-understanding and wellbeing, but WWAIT is not a psychotherapist and not a healthcare service.

Question 7

Is WWAIT AI therapy or AI psychotherapy?

Accepted Answer

No.

WWAIT models a psychotherapeutic process, but it is not psychotherapy, therapy, healthcare or an AI therapist. It does not diagnose or provide treatment.

WWAIT is an AI process built around regular sessions in which you can explore your thoughts and experiences by speaking or writing.

Question 8

Why doesn't WWAIT just tell me what to do?

Accepted Answer

Because WWAIT starts from your own process.

Advice can be useful, but understanding your own life, your feelings and the way you act is a different matter from getting an answer to a question.

WWAIT aims to make room for your own observations, connections and insights — for you to begin to see more clearly what lies behind your thoughts, feelings, choices and actions.

WWAIT is not there to think for you. It is there to think with you.

Question 9

Why is WWAIT a regular, long-term process?

Accepted Answer

Regularity and continuity are core principles in WWAIT — as they are in a psychotherapeutic process.

Self-understanding rarely builds in a single conversation. Over time you can return to the same things, new connections can begin to appear, and your thoughts, feelings, choices and habits can be looked at as part of a larger whole.

The time between sessions is part of the process too.

Life carries on between conversations. What came up can keep settling into place, new observations can appear, and something already talked through can look slightly different next time.

That is why WWAIT was not designed as a place to come for a single AI answer.

It is meant as a longer process, in which understanding yourself can deepen gradually.

Question 10

How often are sessions held?

Accepted Answer

The backbone of the process is regular sessions agreed in advance: one to four Regular sessions a week, depending on your package.

The time between sessions belongs to the process too. It is not empty time but time to notice things, think and come back to them — which is why more talking does not automatically mean a better process.

On top of that you have four Acute sessions a month. They sit alongside the Regular process in particularly significant moments, but they do not replace it.

Question 11

What can I talk about with WWAIT?

Accepted Answer

Almost anything that belongs to your own life.

Your thoughts, your feelings, your relationships, work, study, choices, goals, contradictions, the situation you are in, or patterns you notice repeating.

You can also talk about things you cannot quite name yet.

And not knowing where to start is itself a perfectly good place to start.

Question 12

What if I'm doing well at the moment?

Accepted Answer

That is a good starting point too.

Deepening your self-understanding doesn't require a crisis or distress. A process can just as well explore what is working, what you want to keep, where you want to grow, and what about yourself you would like to understand better.

You don't have to come to WWAIT to fix yourself.

Curiosity about yourself is enough.

Question 13

How is WWAIT different from an ordinary AI conversation?

Accepted Answer

In an ordinary AI conversation the user asks a question and the AI tries to give the most useful answer it can.

WWAIT starts somewhere else.

Its task is not primarily to produce answers but to sustain a continuing process. It aims to listen more than it speaks, to follow how the process develops, and to return in later sessions to things that may matter to the whole.

More important than any single answer is what begins to take shape across the conversations.

Question 14

Do I need to prepare for a session?

Accepted Answer

No.

You don't need to decide on a topic beforehand, make notes, or tell things in any particular way.

You can start with whatever is on your mind at that moment.

Silence, hesitation and searching for words belong to the conversation. You don't have to fill every moment with speech.

Question 15

How do speaking turns work?

Accepted Answer

WWAIT never concludes from silence that you have finished speaking.

You can take your time and pause without WWAIT starting to talk over you.

When you want to hand the turn to WWAIT, say: “Continue.”

You can also use the turn button in the interface.

While WWAIT is speaking you can interrupt it simply by starting to speak. A stray short sound, such as a cough, is not meant to cut WWAIT off.

Question 16

Why doesn't WWAIT react to silence?

Accepted Answer

Because silence can be part of thinking.

In an ordinary voice interface even a brief pause can be read as the end of a turn. In WWAIT you need to be able to stop, look for words and finish your thought without an AI rushing in.

You decide when your turn is done.

Question 17

What happens if I leave in the middle of a session?

Accepted Answer

Session time runs on the clock. It does not stop if you switch tabs, lock your phone, close the browser or lose your connection — the session is under way for the time it has.

A Regular session is an agreed 50-minute meeting. You can come back mid-session and carry on where you left off, but the time you were away has passed. If you need a little longer, you can ask during the session in your own words: WWAIT weighs the request and can grant up to 10 minutes more.

An Acute session is 30 minutes and its time works the same way: it starts when the session starts and does not pause in between. An Acute session cannot be extended at all.

If you close the session with End session, it is over and will not be resumed.

Question 18

Can I change WWAIT's voice?

Accepted Answer

Yes.

You can choose the voice you prefer and adjust its qualities with the settings available.

The voice only changes how WWAIT sounds. Changes take effect the next time WWAIT speaks.

Question 19

Does WWAIT remember earlier sessions?

Accepted Answer

WWAIT is built as a continuing process.

The text of your conversations stays as part of your process: what you write, what is recognised from your speech and what WWAIT replies. Audio is not recorded.

That is how WWAIT can return more precisely to what was said earlier, also in later sessions, so not every conversation starts from nothing.

You can scroll back through earlier Regular and Acute sessions in the same conversation view. The “My process” page stays as it is: themes, insights and open questions.

You can still ask WWAIT to forget something during a session, download a copy of your data, or delete the whole stored process.

Question 20

How is the next session booked?

Accepted Answer

The next Regular time is always agreed at the end of the session — it belongs to the continuity of the process. You can agree it by telling WWAIT, or in the booking view.

If no time is agreed at the end of the session, WWAIT books the next Regular time and emails it to you.

You can move or cancel that time later on the “My process” page, any time before the session starts.

After an Acute session, no next Regular time is agreed this way.

Question 21

Can I move or cancel an agreed time?

Accepted Answer

An agreed Regular time can be moved freely to any time your weekly rhythm allows — there is no limit on how many times, and a move never adds a session.

Both moving and cancelling can be done at any point before the session starts, even five minutes before: that week's session then stays available to you. Only if you do not arrive and have not cancelled before the start does the session count as used. An unused session for a week does not carry into the next one.

Question 22

Can I start a session whenever I feel bad?

Accepted Answer

WWAIT is not built to be a standing source of immediate relief or reassurance. That is not to say the work cannot ease how you feel — it means the chain difficult feeling → WWAIT → instant relief is not meant to become the basic mechanism of the process.

Staying with a difficult feeling, noticing it and bringing it to your next agreed session is part of the work. Often what has had time to live in your mind for a while opens up differently in the session.

If something particularly significant happens in your life, the Acute session exists for exactly that.

If this is a crisis or you feel you are in danger, get help right away: WWAIT always points you to help from people in your own area.

Question 23

What is an Acute session?

Accepted Answer

Acute is a shorter session for when something particularly significant happens in your life and working on it right then may matter for the process.

Acute starts first of all from what brought you to the session right now. Things that have come up in earlier sessions are drawn on when they help make sense of the current situation. In Regular sessions, in turn, the longer-term process is built, and earlier conversations and themes are connected with the work in the present.

You have four Acute sessions a month. Acute does not replace the regular Regular process; it sits alongside it, and it does not turn WWAIT into a conversation service that is open all the time.

How many Acute sessions your own access includes is shown on the “My process” page, and you can also ask WWAIT during a session.

Question 24

Why can't I book a session whenever I want?

Accepted Answer

In WWAIT, regularity and continuity are a deliberate part of the process.

WWAIT isn't an ordinary chatbot you turn to whenever you want an answer. It models a long-running psychotherapeutic process in which sessions form a continuing whole. A time agreed in advance gives the process structure and rhythm, and it leaves room between sessions to think, to live your own life, and to notice what starts to happen after the previous conversation.

Not everything is meant to be resolved right away. Meaningful connections, thoughts and insights often emerge between sessions too, and they can be picked up again at the next meeting. That is why the time between sessions matters in WWAIT as well.

This is what deliberately sets WWAIT apart from an always-available AI chat. The aim isn't as many conversations as possible, but as meaningful and continuous a process as possible.

WWAIT still isn't rigid. You can start the first session immediately, and the Regular sessions that follow are agreed as part of your own process rhythm. An agreed time can also be moved under the current rules.

In addition, the service includes four Acute sessions per month for situations where you want to stop and look at something before your next agreed Regular session. An Acute session doesn't replace the next agreed meeting or change the rhythm of the process; it complements it when an extra conversation is needed.

The idea is simple: WWAIT is there when you need it, but a long process also needs a rhythm.

Question 25

Can WWAIT be used as therapy?

Accepted Answer

WWAIT can feel therapeutic, and it can be used for the longer-term exploration of your own thinking, feelings, experiences and patterns of acting.

WWAIT deliberately models central features of a psychotherapeutic process: regular, pre-agreed sessions, continuity, structure, reflection, and returning to themes that surface during the process.

WWAIT is not, however, psychotherapy, and WWAIT is not a psychotherapist.

Its purpose is not to diagnose or treat mental health disorders, but to offer a long-running AI-process in which the user can deepen their understanding of themselves, their experiences, and what shapes the way they act.

At the centre is not the AI's advice or ready-made answers, but the user's own process, reflection and insights.

Question 26

Why does my process page ask for a PIN?

Accepted Answer

Your process page holds the most personal part of your process: themes, insights, goals and what the two of you have talked about. The four-digit PIN protects that when your device is left open or spends a moment in someone else’s hands.

The PIN is a privacy lock, not a login. It grants nothing new and changes nothing about what you can reach: the same data and the same rights before and after.

You choose the code yourself on your first visit. A wrong code makes the next attempt wait a little longer each time, but your account is never locked permanently. If you forget it, you sign in again and set a new one — nothing in your process is deleted.

The code is not stored in readable form and cannot be handed to anyone, including the people running WWAIT.

Question 27

Does WWAIT replace a psychotherapist or healthcare?

Accepted Answer

No.

WWAIT models a psychotherapeutic process, but it is an AI service — not a human being, not a psychotherapist, not a doctor, and not a healthcare service.

WWAIT does not diagnose and does not replace medical, psychotherapeutic or other professional assessment where that is needed.

If your situation is acute or calls for another kind of help, WWAIT always points you towards help from people, according to the services in your own region.

Question 28

What if I don't know whether WWAIT suits me?

Accepted Answer

You don't have to know that in advance.

You can try WWAIT and notice as you go whether this regular way of pausing with your own thoughts, feelings and experiences feels natural to you.

WWAIT does not suit every situation, and it doesn't have to.

Frequently asked questions